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Helpdesk
The Helpdesk allows users to raise support tickets to the iNet Helpdesk engineers to obtain support. The helpdesk system provides 1st line and 2nd line support with status updates and target completion dates. You can even provide your clients access to the helpdesk system free of charge! The Helpdesk also links tickets to users in the Contact Manager or Personnel Manager and items held in your Asset Manager to ensure you know exactly who, what and where for each query or problem.
Using the Helpdesk allows you to record, manage and monitor all client or employee support queries, ensuring you are prompt in answering all queries keeping clients happy and employees working. The Helpdesk can also be utilised to assist your business in confirming to ISO9000 guidelines.
Use the Helpdesk to manage support for:
 |
Customer queries | |
Fault Reporting |
|
Client support | |
Technical Help |
|
Employee support | |
Commercial Support |
|
Product Support | |
General Queries |
Features and Benefits
| Features | Benefits |
| Raising ticket to request support | Easily manageable by one or more iNet administrators |
| Free access for external customers | Gets potential customers using iNet and realising the benefits |
| Technical support at the touch of a button | Issues that used to prevent work can be resolved quicker and more efficiently |
| Track existing problems and refer to previous logged issues | Improve productivity levels |
| Customer accessible to improve and control communication | Enhancement of customer services levels |
| Secure data store | With Spear iNets multi-level security you can be safe in the knowledge your data is only accessible to those you want |
| Assign permissions | Allow users Read, Write or Edit access rights ensuring only the correct people can access the data |
| Accessible anywhere, anytime | Log in to your Spear iNet wherever you are to access your data day or night |
The time is 6:29pm October 26th 2005 | Page last modified: 5:44pm October 19th 2005
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